A proper lead management strategy that focuses on long-term leads as well, and adopts a lead nurturing and prospect development method to ensure that leads that can be converted in the long run don’t get wasted. In fact, a large number of such leads yield

Facing irate customers is not the best of customer service experiences, but, every organisation has to handle such situations. Given that you have an efficient call center software and skilled agents, you can make such customers smile and continue to train

Predictive dialer software are popular in the call-centers because of the several benefits that they offer. Let’s look at the basic advantages of having the system introduced in your operation.

Click to call option is a simple option that provides the calling list with instant calling options. Along with quick communication, click to call option also provides sales representatives with lead management options such as recording customer feedback,

Finding the best hosted solution can make or break the way that you operate and ultimately the bottom line. Finding excellent people becomes easy after a while, because you will be able to quickly discern whether or not an applicant has what it take.